TheAlarmTech.com

EST3 - Modcom, Not sending Trouble Restores CID

I just had a problem with a modcom not sending restores on all my alarms, called est but they could not help.
It was a new modcom installation on a EST3 that was in service.
I upload the modcom Boot/App code, it was the same that I had (SDU3.74), so I did not load them at first.
after a while I did send the Boot and App codes to the panel, and the problem stopped, I am not sure if that was the fix.

Troubles not restoring
On the same system I have tampers wired N/C normally closed, which many are, so when the tamper is tripped the panel receives a trouble not a supervisory from the devices. I sent each tamper in as a point.
--As i am writing this I am unsure if I am send the tampers as a trouble 200 or a supervisory 300 ? I need to check to finish this post---

Anyone have any problems with a modcom not sending restores?

What does your rule look like do you send a seperate signal for each tamper?

[GENERAL ALARM]
ALARM '*ALARM*': ON '*EVAC*';


{------------- MODCOM/DIALER ----------}

{-- ALARM --}

[DIALER FIRST ALARM]
FA :
+SEND 'H740030095' MSG "111000000",
-SEND 'H740030095' MSG "311000000";

[DIALER ALARM BY POINT]
ALARM '*MAS_<N:02-07,16-35,37-52:2>_*':
+SEND 'H740030095' MSG "1100000<N:2>",
-SEND 'H740030095' MSG "3100000<N:2>";

{ the tampers are wired normally closed, so I wrote two rules, one for the normally closed tampers and one if someone rewires them}
[SUPV ]
Sup 'MAS_<N:08-14:2>_*':
+SEND 'H740030095' MSG "120000<N:3>",
-SEND 'H740030095' MSG "320000<N:3>";

[SUPV-open ]
Trouble 'MAS_<N:08-14:2>_*':
+SEND 'H740030095' MSG "120000<N:3>",
-SEND 'H740030095' MSG "320000<N:3>";


[TROUBLE]
FT :
+SEND 'H740030095' MSG "130000000",
-SEND 'H740030095' MSG "330000000";

I found this problem to be a ADT central Station problem, the zones were not setup to look for a restore.