Search found 2 matches

by westbrook215
Wed Dec 13, 2017 8:24 am
Forum: Honeywell - Winpak
Topic: Valid Card, Door Not Used
Replies: 2
Views: 3430

Re: Valid Card, Door Not Used

Late yesterday narrowed it down to a defective HES 9400 strikeplate. The bottom keeper would release but the top keeper would be locked...prevent the door from 'being used'.
by westbrook215
Mon Dec 11, 2017 8:45 am
Forum: Honeywell - Winpak
Topic: Valid Card, Door Not Used
Replies: 2
Views: 3430

Valid Card, Door Not Used

Using win-pak SE 4.4

new install. employee has access to a door with the TZ always on. The door did not open for them on Saturday but does open during the weekday. Report indicates 'Valid Card, Door Not Used'.

Anyone know why?